FAQ

Facturier — Frequently Asked Questions

Common questions about Facturier, the Shopify app for Romanian invoicing and shipping. Below: whether you need your own provider accounts, where invoices are stored, proforma support, bulk shipping labels, Shopify POS, cash on delivery, and pickup points. Each answer is self-contained for quick reference.

Do I need separate accounts for the billing and courier services?

Yes. You need active SmartBill, FGO, or Oblio accounts — and courier accounts — for each service you want to use. Facturier connects them to your Shopify store so you can work from one place.

Does the app store my invoices or customer data?

No. Your invoices stay in SmartBill, FGO, or Oblio. Facturier shows them when you ask and does not keep its own copy of invoice PDFs or customer records.

Can the app generate proforma invoices as well as fiscal invoices?

Yes. Proforma and fiscal invoices are available on every paid plan from each Shopify order, including in-store sales through Shopify POS. On Scale, invoices can be created automatically when the courier marks an order as delivered.

Can I create FanCourier and Sameday shipping labels in bulk from Shopify?

Yes. Select multiple orders, create shipping labels for FanCourier, Sameday (including Easybox), Cargus, DPD, GLS, Packeta, or DSC in one go, then download everything ready to print.

Does the app work with Shopify POS?

Yes. In-store orders appear in Shopify like any other order. You can create invoices and shipping labels on any paid plan. The Scale plan adds a quick action at the checkout counter.

Does the app support cash on delivery with my billing software?

Yes. When you create an invoice and a shipping label together, cash-on-delivery amounts are included for SmartBill, FGO, and Oblio.

What happens if a customer forgets to select a locker on the map?

You can choose a pickup point for the customer in Shopify before creating the shipping label.

How much does Facturier cost, and is there a free trial?

Plans are Starter $14.99, Growth $24.99, and Scale $39.99 per month, each with a 7-day free trial. There is no permanent free tier. See pricing for what's included on each plan.